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Who is CHLSHOP.CA?
CHLSHOP.CA is the official online store for the CHL, the Canadian Hockey League. The Canadian Hockey League and is the governing body for Major Junior Hockey in Canada. Its precursor was the Canadian Amateur Hockey Association (CAHA). The CHL currently oversees the Western Hockey League (WHL), the Ontario Hockey League (OHL) and the Quebec Major Junior Hockey League (QMJHL). All three leagues have teams in both Canada and the United States. Each league plays individual regular season schedules, and playoffs. The annual CHL championship is determined by the Memorial Cup tournament held in May.
Orders for CHL merchandise are fulfilled by RIVERCITYSPORTS.COM, based in Winnipeg, MB, Canada.

What web browsers can I use to view CHLSHOP.CA?
It is recommended that you use the most recent version possible of any of the major web browsers. If your web browser is over 2 years old, we recommend that you upgrade before shopping.
Microsoft Internet Explorer and Mozilla Firefox are two widely used browsers; which ever browser you choose, it's recommended you keep cookies and javascript enabled to make full use of the features of this site.

How do I find my way around this site?
We've done our best to make this site as convenient and user friendly as possible. There are many methods of finding the CHL product you're looking for:

• If you're looking for merchandise for a specific team, just click on the "Only show products in this team" menu near the top-middle of the website to see the full selection of CHL teams that we carry, then click the SHOP button next to it. This will bring you to a product page full of items specific to your team preference which you can then add to your cart.

• On the home page (and some other main pages) of this site, there's a product selector box near the upper-left of the site. Here, you can follow a link to all new products, all discount items, or items within a particular category. Some of these selections can also be found within this site's title banner.

• Another method of locating the product you're after is to use the search feature on the upper left part of the site. Simply enter some keywords into the "Search the Store" box and click the search button to the right.

• If the above options fail or you just get tired of searching, please send us an email or call us at 1-800-950-8201 and we'd be happy to help you out.


Is it safe to make purchases over the internet?
Absolutely. On this site, all data is transmitted via SSL (Secure Sockets Layer) - the most secure online transmittion encryption method available- ensuring your complete privacy and order integrity. Bottom line: ordering online from us is more secure than handing your plastic to a waiter or store clerk, or reciting your number to the pizza delivery guy over the phone!

What currency are your prices listed in?
All prices are shown and processed in Canadian funds. For current pricing in your local currency, please email us or call 1-800-950-8201.

What payment options are available to me?
We accept Visa and MasterCard for internet orders.
If you're ordering by mail, include your Visa or MasterCard number or US/Canadian money order in an envelope to: River City Sports, 1074 Henderson Hwy., Winnipeg, MB, R2G 1L1
Sorry, no CODs or personal cheques.

What happens after I place my order?
If you ordered online we'll email back within 24 - 48 hours, confirming in-stock items and explaining your total charges, including shipping and applicable taxes.
Our average shipping charge for most North American orders is $12. For orders containing more than 2 items, a $1 surcharge will apply for each additional item. Larger items and international shipments will be subject to additional charges which will be calculated separately, and you will be notified of the charges.
If 48 hours pass by and you haven't heard from us, or you'd like to hear about our overseas shipping options, please email or call 1-800-950-8201.

How can I contact the CHL shop?
Your orders are processed through River City Sports, who can be emailed here.
You can also contact River City Sports by phone (1-800-950-8201) or fax (1-204-338-7735).

What if I'm dissatisfied with my purchase when I recieve it?
If you wish to return an item you've purchased, you must first email us or talk to one of our customer service reps at 1-800-950-8201 to get a return authorization number. This is important: we will not accept unauthorized returns or exchanges.
When sending your merchandise back, package it carefully. The original packaging is preferred, if you didn't shred it in your enthusiasm to open it. Please mark the return authorization number clearly on the package and enclose a note with your personal information, i.e. name, phone number, etc. Return the package via regular post only; returns shipped any other method won't be accepted.




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