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![]() Questions Answers What web browsers can I use to view ECHL.RIVERCITYSPORTS.COM?
It is recommended that you use version 5 or later of any of the major web browsers. Microsoft Internet Explorer and Netscape Navigator are two widely used browsers. This web site makes use of Javascipt and Cascading Style Sheets, and it's important that your browser is up to date in order to view everything properly and without difficulty. If everybody stays up to date, it makes life much easier for people who surf the web, and for those who create the sites they view. Please see webstandards.org or W3.org for more information about the Internet and the need for development standards within it. How do I find my way around this site?
We've done our best to make this site as convenient and user friendly as possible. There are many methods of finding the ECHL product you're looking for: • If you're looking for merchandise for a specific team, just click any of the team logos you see above, just below the main site header. If you're looking for merchandise for a team that's no longer active in the ECHL, simply click the "ECHL Archives" button in the "Shop" panel on the left side of the page; you'll be presented with a menu of older ECHL teams to choose from. • If there's a specific type of product you're looking for, like a hat or a keychain for instance, simply move your cursor over the "Categories" button in the "Shop" panel on the left side of the page. A drop down menu will appear, containing all the product types we currently have available. Simply click on one of these to see our selection of that item. If no menu appears when you hover over the "categories" button, simply click the button and you'll be taken to a page that has the options layed out for you. • If you still can't find the product you're looking for, simply type some key words pertaining to the item you're looking for into the "Product Search" box located in the "Shop" panel on the left side of the page, and click the "Search!" button. An acceptable search query could be something like "bombers replica jersey". • If the above options fail or you just get tired of searching, please send us a message or call us at 1-800-950-8201 and we'd be happy to help you out. How do I make ECHL.RIVERCITYSPORTS.COM the default home page on my browser?
• If your browser is Microsoft Internet Explorer 5+, go to the ECHL.RIVERCITYSPORTS.COM home page and select "Tools" and "Internet Options" from the toolbar at the top of the screen. Click on the tab labeled "General" and go to the "Home Page" section. You can either enter the ECHLSHOP URL (http://echlshop.rivercitysports.com/) in the dialog box, or select the "Use Current" button. Click "OK." The next time you start Internet Explorer or click the "Home" button on the toolbar, you'll go directly to ECHLSHOP.RIVERCITYSPORTS.COM! • If your browser is Netscape Communicator 4.76+, go to http://echlshop.rivercitysports.com/. While on this page, select "Edit" and "Preferences" from the toolbar at the top of the screen. In the "Navigator" section, type http://echlshop.rivercitysports.com/ into the "Location" field, or select the "Use Current Page" button. The next time you start Netscape Communicator or click the "Home" button on the toolbar, you'll go directly to ECHLSHOP.RIVERCITYSPORTS.COM! • If your browser is Netscape Navigator 4.76+, select "Options" and "General Preferences" from the toolbar at the top of the screen. Select the tab labeled "Appearance" and enter "http://echlshop.rivercitysports.com/" in the "Start With:" dialog box. Make sure to select the "Home Page Location" radio button and click "OK." The next time you start Netscape or click the "Home" button on the toolbar, you'll go directly to ECHLSHOP.RIVERCITYSPORTS.COM! • The steps for any other browser should be very similar: just find the 'Preferences' or 'Options' menu and follow the general directions above. Is it safe to make purchases over the internet?
Absolutely. On this site, transactions are processed with SSL (Secure Sockets Layer) - the most advanced online ordering security system available - ensuring your complete privacy and order integrity. Bottom line: ordering online from us is more secure than handing your plastic to a waiter or store clerk, or reciting your number to the pizza delivery guy over the phone!
What currency are your prices listed in?
All prices are shown in U.S. funds, but we process your order in Canadian funds. For the exact Canadian pricing or further pricing information, please email us or call 1-800-950-8201.
What payment options are available to me?
We accept Visa and MasterCard for internet orders. If you're ordering by mail, include your Visa or MasterCard number or US/Canadian money order in an envelope to: River City Sports, 1074 Henderson Hwy., Winnipeg, MB, R2G 1L1 Sorry, no CODs or personal cheques. What happens after I place my order?
If you ordered online we'll email back within 24 - 48 hours, confirming in-stock items and explaining your total charges, including shipping and applicable taxes. Our average shipping charge for most North American orders is $12. For orders containing more than 2 items, a $1 surcharge will apply for each additional item. Larger items and international shipments will be subject to additional charges which will be calculated separately, and you will be notified of the charges. If 48 hours pass by and you haven't heard from us, or you'd like to hear about our overseas shipping options - hey, devoted hockey fans circle the globe, and so does our service - please email or call 1-800-950-8201. How can I contact the ECHL shop?
Your orders are processed through River City Sports, who can be emailed here. You can also contact River City Sports by phone (1-800-950-8201) or fax (1-204-338-7735). What if I'm dissatisfied with my purchase when I recieve it?
If you wish to return an item you've purchased, you must first email us or talk to one of our customer service reps at 1-800-950-8201 to get a return authorization number. This is important: we will not accept unauthorized returns or exchanges. When sending your merchandise back, package it carefully. The original packaging is preferred, if you didn't shred it in your enthusiasm to open it. Please mark the return authorization number clearly on the package and enclose a note with your personal information, i.e. name, phone number, etc. Return the package via regular post only; returns shipped any other method won't be accepted. Copyright © ECHL Shop 2009 - All rights reserved. Maintained by River City Sports.
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