"I am truly one Happy Customer! Thank you River City Sports!! I was in a desperate panic to get a Minnesota Jersey for my son's Birthday, he's going to his first game and wanted to represent his favorite team (& of course I left ordering to the last minute). We live in BC, 'Canucks' country, therefore trying to get anything 'Minnesota Wild' is not an option & all other websites didn't offer express shipping. I talked to someone at the Winnipeg Location who suggested calling the 1-800 number. On Monday I called and was so pleased, I didn't catch reps name but he was so helpful!! He was able to locate the exact Jersey & size that I was looking for & express ship it to me. I was amazed when it arrived in 2 days, my son was very excited! Thanks again to the gentlemen that helped me make my son`s birthday!! I truly appreciate the excellent customer service and will definitely order from you again & recommended River City Sports to All my family & friends!!!"
"Just wanted to pass along our satisfaction with your company as a whole. Easy online ordering, friendly & helpful customer service staff, and especially QUALITY products and workmanship on customized orders. I've ordered from another so-called "pro shop" and was very upset with the end results. Safe to say River City Sports will be the only place that will continue to get our business. Thank you for your quality products & services."
I recently made a purchase from River City Sports, calling the 800 number hoping to expedite the process. I was looking for a very important item for a wedding gift, and came up with the idea a little late. I called anyway to see if it was possible to get the customized jersey on time. I spoke with a very helpful and friendly girl who answered the phone, she assured me that they could get it done and delivered on time. I took the risk and completed the transaction. It was June 12, and I had given the young lady a date of July 12 , no later. The item arrived, as ordered on June 25!! I was looking at the invoice and noted the young lady had put on the order "must be there by July 8th, rush big". I really don't want to give up her secret system for expediting these orders, but I really feel the need to commend her for her intuition.
I wish I could remember the young lady's name, but I don't. If you know who she is, please give her my regards.
This was not my first purchase from River City, and most certainly won't be the last. All of the transactions have been outstanding. As a consumer who does not hesitate to demand better service when it is not there, it's important to me to express appreciation when service is exceptional. Your entire staff is to be commended.
"At the end of January, my mom and I decided to get a customized authentic jersey for my brother for his 30th birthday. So I began the search online and after seeing your ad, I decided to make your site one to check out. After reading all the testimonals, being educated by your site about the hand stitching and multiple layers of fabric your site provides. I was sold and decided to place the order. I have never felt more informed about what I'm about to sink my money into than all the info I found at RiverCitySports.com!!! Not only that, the Customer Service folks were AWESOME - enjoying the name for the jersey, and always treated me like I was placing a huge order, not just checking up on one.
And the jersey - I cannot tell you how pleased me and my mom were when we took it out of the box for inspection. It was absolutely GORGEOUS! The stitching was perfect; exactly as the site said it would be and made me start saving money so I too can own an authentic jersey from your site. I won't be buying my hockey fan gear from anywhere else!!! Your site RULES!!! Competitive pricing, great views of products and for a customized jersey - about 6 weeks is exactly how long it took as we were told.
And my brother LOVES the jersey.. As soon as it was out of the gift bag, he had it on and he wore it for the rest of the night - he LOVES that jersey... Thanks for one of the best hockey gear site online and for helping me and my mom put that smile on his face!"
"Just a quick note to let you know the merchandise arrived in excellent shape and so quickly that I was totally surprised and amazed. This is my 3rd order with your company, and thankfully, I have never been disappointed! In fact, I have never been more pleased!
Your personnel are fantastic; your catalogue unbelievable as to both the amount of merchandise available as well as the quality and price. I definitely will be doing more business with you as well as wholeheartedly recommending your company to all of my associates, friends, and relatives.
Thank you so very much!"
"I just wanted to thank you guys again. The jersey was well worth the wait. I had my fingers crossed that the apostrophe in Brind'Amour would be there on the nameplate since some other vendors seem to omit it, and not only was it there, but you guys also put the SCF patch on for me! I did not expect it to be on the jersey at all, let alone to be sewn on and not ironed! What a pleasant surprise. I am soon going to place a link to RCS on LetsGoCanes.com, free of any advertising charge because I am so thrilled with the service I received from you guys. Thanks again!"
"Thank you very much for helping me find the right item... By the way, I came to your company as a referral from another person who said you guys were the best. He was certainly correct. I will pass your company info on to others who want fantastic customer service."
"I just wanted to inform you that I got the package. And let me tell you this, I was quite surprised by the quality of your products. If you tried to get that kind of quality around here in Germany you would have to pay a fortune. Cheers to you and rivercitysports for being such a good company and most important of all for being a great guy. I can assure you if I ever need any sort of sports memorabilia you and your guys will be the first to know. Youï¿½ve got another happy and very satisfied customer. Thanks a lot for the support, time and of course the nerves you spend on me.
All the best to you, your family and rivercitysports!"
"I am always impressed with your organization. Excellent products that all fans love as well as a superlatively helpful customer service. You are great."
"Hi, this is James in Oklahoma. I just wish to say thank you for all your great service over the past 6 months in my quest of having every NHL team's jersey. You all are my FAVORITE website for ordering jerseys. You have great selections, good prices, and overall a very user friendly website. I just opened up my Flyers and black Penguin jerseys...When i order i just cross my fingers and hope the jersey is a Quality one. NHL crests can be so big and a bend in the crest can stay for years. Every time i get your boxes the NHL crests are NEVER bent, well wrapped and arrive in prestine shape. This means so much for us who appreciate jersey looks....Thank you, thank you and i recommend your website to all friends and family. Thanks for all you do for us NHL fans across this great country!"
"...Thanx again for all your help and awesome directions. My 2 friends and I did the 'kids in a candy store' thing on Saturday. I think between the 3 of us we spent near $500! What a place! Nothing like that exists here... I am already looking forward to next year's visit! Thanx again!"
"I just recieved my Paul Gaustad Buffalo Sabres jersey today. I could hardly contain my excitement when I went to pick up my package and saw it was from River City Sports. The jersey not only fits great, but the lettering is PERFECT. I hope to use your site again in the future. Thanks so much!"
"Hi, guys, I got the jersey yesterday! Now I remember why I decided to send it to you guys instead of getting it done locally. Awesome stuff! Thanks again!"
"Thanks for getting back to me....this is why I love RCS, you actually answer questions people have. Thanks again! Have a great day!"
"Not so long ago I ordered a turtleneck for my father in law from your web sight. Yesterday it arrived. I just want to say how impressed I am with the product, your web site and the speed of delivery! Thank you so much for providing such a great store... albeit one in another province... for all Canadian sports fans.
P.S. My husband loves the catalogue... expect more orders soon. We are telling everyone who will listen how great your sight is!"
"I know it took a while for the whole thing to work out, ordering through a friend in Winnipeg and all, but I wanted to write to thank you and your staff for my two lettered jerseys! My friend said your staff was all very helpful and very excited about the special order customing in Cyrillic and remarked at how cool they thought it was. I just wanted to write to thank you for your work. Your continuing customer (starting back in 1998 or so,)"